Showing posts with label administrative professional. Show all posts
Showing posts with label administrative professional. Show all posts

Saturday 15 August 2009

Warning! Warning! Incoming text message...

There used to be a t.v. show called Lost in Space. The space crew had a robot that waved it's mechanical arms and yelled, "Warning, Warning, alien approaching" or such other thing to protect and inform the crew. Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Doesn't it make you feel as if you are not important?

But isn't it rude to interrupt?

Apparently not, when it's by phone... A person I know does this all the time. I am sure it is not intentional. She just thinks she has to answer her cell phone every time it rings.

My boss, like most bosses these days, is very tied to his BlackBerry and if we are having a meeting and his phone rings, he just can't help but look and see who it is. At least in his case if he has to answer it he will ask if I mind if he takes the call. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting.

Here is some common-sense etiquette:
  1. Screen your calls: Subscribe to call display. If you are a parent and want to take calls from your children, you will be able to see who is calling. And please tell your children only to call in case of an emergency, not just because little Johnny won't let Susy have the t.v. remote!
  2. Take it later: Subscribe to voicemail, then if you are in a conversation with someone and your phone rings, you can check your messages at a more convenient time. Nothing says we have to be available 24/7.
  3. Silence is golden: Try setting your phone to vibrate, then just get in the habit of regularly checking your messages. Yes, believe it or not the world will not fall apart if you don't take a call.
  4. Don't be rude: If you feel you must take the call, excuse yourself, but make the call short and tell the person that you are with someone right now, but will call them back when you have a moment. At least you are letting the person you are with know they are important.
  5. Don't text and talk: Texting can give the feeling of talking behind your back. At least with a phone call you hear one side of the conversation, but with a text you have no idea what the person is writing. For instance my friend could have been texting, "I am at a very boring lunch right now, please rescue me and say I am needed at home!"
  6. Smile you are on candid camera: Just because you can take a picture with your phone, doesn't mean you should. Always get the person's permission and never post someone else's photo on a social networking site such as Facebook without asking the person first.
  7. Things are not always as they appear. As I was watching a man on the bus talking on his hands-free cell phone, I couldn't help but be amused. An elderly woman was watching him out of the corner of her eye and you could tell she thought he had some mental issues. I had to admit, it did look pretty funny as he was very animated as he spoke.

In an emergency, the cell phone is a useful tool. How many times in the past ten years has help been on the way sooner because of a cell-phone call ? There is a good purpose for them and they are definitely useful in a business setting. However, I think our etiquette hasn't caught up with the technology. The next time your phone rings, ask yourself if the time and place is right to answer it.

Saturday 8 August 2009

It's all in how you feel

Remember when you were younger and got a new pair of running shoes? I do! When I put those new runners on I felt I could run faster than I've ever run before.

School will be back in full swing soon. I recall the first day of school feeling so smart in my new clothes as I proudly walked to meet my friends. I was eager to open my brand new book bag and get my pencil and write the first words in my new scribbler. You can be sure my writing was neat with no spelling mistakes in those first few days.

What about when you go to the hairdresser and they work their magic and you come out of there with your hair all shiny and bouncy. I love it when I can feel my hair bouncing as I walk and for a brief moment I feel like a model.

Sometimes it is all in how you feel isn't it?

It can be that way in your professional life as well. How you present yourself and what you wear to the office can help how you feel about what you are doing. If you are in a smart suit with appropriate shoes and hair done, you feel professional and act and speak accordingly. It puts you in the right frame of mind for what you are doing and then you can get down to business.

The same applies if you have a job interview or a new challenge at work. Buying a new outfit or wearing a freshly dry-cleaned suit will go a long way to increasing your confidence level. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself.

What about your work space? Is it neat and tidy? Is everything organized and in the proper place so when you need it you can just grab it? Sometimes the state of my office reflects how I feel and how I do my job.

I feel buried and out of control if my office is not tidy and I don't like working in those conditions. It is hectic enough without my space looking hectic as well. Why not take the time to tidy up a bit. Clear your desk as best you can. Keep things orderly. Buy a plant to add some life and colour to your office. Make it a comfortable work area to free you up to do your job well.

The next time you have a big task at work or a new opportunity that is exciting but a bit frightening too, it might be time to wipe down your desk and go out and buy that new suit and walk in and wow the socks off everyone.

Wednesday 29 July 2009

Monty Python Officeland

One of my former bosses said working with me was like being in a Monty Python movie... My current boss says we get along like a house on fire. With references like these how can I lose?

It's not that I'm funny, because I'm not, but I find a lot of things funny. Both of these positions were in the busiest offices I have ever worked in, but when the going gets tough, humour seems to abound!

Humour is a powerful stress reliever if done in good taste, but timing is everything. I think because I am over 50 I am not afraid what people think as much as I did when I was younger. I actually have fun at work, but I work hard and consider myself a professional. Really?

Even though I don't consider myself funny, funny things seem to happen to me. For instance, I went to the gym after work on a Friday evening, worked out and went back to the office to get my purse. I always take my gym laundry home on Friday to wash over the weekend so on Monday morning I was madly trying to find them while trying to get out the door on time. Did I not bring them home? Where were they? I left for work thinking perhaps I had left it in my gym bag at work. When I walked into the office and got to my desk, there they were -- on my desk with my bra sitting right on top of the bundle. Ugh!

Since I got in at 9 and my boss was in an hour before me, I knew he had probably seen it already so decided to suck it up and just go in and ask him. In between spurts of laughter, he said that he hadn't been to my desk yet, but I should go and see the junior lawyer because he had asked him to put a letter on my desk earlier. I left his office to the sound of his chuckles behind me. What a start to a Monday morning...

Proofing documents can also be funny. My former boss prided himself on being self sufficient and liked to type his own letters. I thought it was wonderful until I read one. He relied totally on spell check so you can imagine what typos were missed. He was a lawyer and in this particular letter he was writing to a prospective client. He wrote in one sentence that he had "expensive experience" instead of "extensive" and in another wrote "tits" instead of "its." Good thing I checked... I wonder what kind of service the client would have thought he was offering???

While walking from the bus stop to my office building one morning, I noticed a woman in front of me with a coat hanger on the back of her coat. It was hooked to her belt loop. She obviously didn't realize it was there, but I was wondering to myself how she could have sat on the bus and not noticed. I thought somebody ought to tell her, so I caught up to her and it turned out to be someone from my own office. She thought I was joking, but to humour me she reached back and with a look of surprise and dismay slowly brought out the metal coat hanger. It was a fun way to start the day and when the people at the office got wind of the story, we had a great time laughing with her about it.

When I was working as a hairdresser, I noticed one of the other hairdressers going to the counter to greet a customer. I was expecting my next customer so I knew it could be him. After taking his name and asking him to have a seat, my co-worker called out to me, "Pat, your John is here." You could have heard a pin drop as all the customers turned to look at me.

You see, working can be fun. Happy working everyone!